The collecting agent

June 15, 2003
Manual collection of on-street paid parking

An old idea, a modern concept

Paid parking transactions on public roads are carried out by an agent present at all times, to whom the user contacts as soon as he arrives on the site.

A laptop prints the ticket given to the motorist and systematically records the transaction history.

The user can recover the overpayment, when he returns earlier than expected. Conversely, he is invited to cover the amount due in the event that the initially estimated duration is exceeded, within the limit of the authorized time. A tolerance of the 10 free minutes type is easily practicable. The Remarque : Sareco a entièrement repensé ce métier en 1998 à l’occasion d’une expérimentation à DIJON soutenue par le PREDIT. Plus de détails... ">collecting agent gives change to the user who does not have the extra money. He accepts checks.

The principle of the economic equilibrium of the collecting agent is based on the fact that the charge created (salary, equipment, etc.) is compensated by the growth in revenue that he generates through his action.

Manager satisfaction

Elected officials and technical services are motivated by significant operational improvements: 
  • 10 times less HP, 
  • Disappearance of suction cups, 
  • 99% of parked hours are paid, 
  • Additional costs compensated by additional revenue. 

The enthusiasm of the public: 98% of favorable opinions

Surveys show that users highly appreciate the service, including: 
  • hospitality and friendliness, 
  • the service (reimbursement, tolerance), 
  • the fairness of the payment, - the "end of the PV", 
  • the feeling of security, 
  • job creation. 

The user experiences the payment in a very different way

Collecting agent

The use of parking meters cannot guarantee the service offered by paid parking, nor equal treatment between users.

On the other hand, the Collecting Agent manages the places he is in charge of and assumes these missions. He establishes a dialogue with users and informs them. The result is another vision of surface parking to which users adhere spontaneously: they willingly agree to pay for a service that they understand, that works, and that satisfies them.

The success of a new implantation requires a few precautions:

  • Choice of sites (high demand from visitors and collected topographic configuration): identification, validation surveys 
  • Adaptation of procedures to the local context: tariffs, procedures followed by the collection agent, procedures for monitoring the activity of the collection agent, etc. 
  • Recruitment criteria and tests – staff training – Information for management and supervisors 
  • Public communication, signage .
221 rue La Fayette
75010 Paris
T.: +33 (0)1 42 46 22 66
2 place Louis Pradel
69001 Lyon
T.: +33 (0)4 78 39 14 83
13 Rue Claude Chappe
35510 Cesson-Sévigné
T.: +33 (0)2 57 67 06 97
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