The cashier

June 15, 2003
Manual collection of fees for on-street paid parking

An old idea, a modern concept

On-street paid parking transactions are carried out by an agent who is always present, whom the user speaks to upon arrival on the site.

A mobile phone prints the ticket given to the motorist and systematically records the transaction history.

The customer can receive a refund for any overpayment if they return earlier than expected. Conversely, they are asked to pay the remaining balance if their initial estimated time is exceeded, up to the permitted time limit. A grace period of 10 free minutes is easily implemented. Thecashier will give change to customers who do not have the exact amount. Checks are accepted.

The principle of economic equilibrium for the collecting agent is based on the fact that the expense created (salary, equipment, etc.) is offset by the growth in revenue that it generates through its actions.


The satisfaction of those in charge

Elected officials and technical services are motivated by significant operational improvements: 
  • 10 times less HP, 
  • Disappearance of the suction cups, 
  • 99% of parked hours are paid for 
  • Additional costs offset by additional revenue. 

Public enthusiasm:
98% favorable opinions 

Surveys show that users highly value the service, and in particular: 
  • the warm welcome and friendliness, 
  • the service (reimbursement, tolerance), 
  • Fair payment, - the "end of fines", 
  • the feeling of security, 
  • job creation. 

The user experiences payment in a very different way

Cashier

The use of parking meters cannot guarantee the service offered by paid parking, nor equal treatment for all users.

In contrast, the parking attendant manages the spaces under their responsibility and fulfills these duties. They engage in dialogue with users and provide them with information. This results in a different vision of on-street parking, one that users readily embrace: they willingly pay for a service they understand, that works, and that satisfies them.


The success of a new implantation requires certain precautions:

  • Site selection (high visitor demand and compact topographical configuration): site identification, validation surveys 
  • Adapting procedures to the local context: prices, procedures followed by the cashier, procedures for monitoring the cashier's activity, etc 
  • Recruitment criteria and tests – staff training – information for management and supervisors 
  • Public communication, signage.